Frequently Asked Questions
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V-Global Communications provides simple to use, high quality, low cost telephone service for local toll, intra-state, nationwide, and international long distance calls. To access the V-Global Communications service, a customer must use the V-Global Long Distance Dialer at home or using our "On the Move program" from a cellular other phone.
You can think of it as an automatic call router.
You dial your telephone calls the way you normally would and the V-Global Communications Long Distance Dialer automatically routes the call onto a low cost high quality managed VoIP network.
No calling cards to lose, no access numbers to remember, no PIN codes that continually change with new calling cards.
No. V-Global Communications does not require a long term contract or obligation.
You may cancel service at any time and you only pay for what you use.
There are no minimum usage requirements.
No. There are no hidden fees, minimum usage requirements, surcharges or gimmicks.
You pay for what you use plus any applicable taxes and fees that are required.
Yes. All you need to do is make sure that a DSL filter is placed between the Long Distance Dialer and the wall jack.
Even if you have other filters connecting to other devices such as computers, fax machines, etc, you will still be able to use the V-Global Communications Long Distance Service without any problem.
Any standard single or two line touch-tone telephone or fax.
Note: Currently, on a two-line telephone, only line one will work with the V-Global Communications Long Distance Service.
Key systems or PBX office systems will require a telephone technician to make the installation.
Contact V-Global Communications Customer Care for more information about business use and applications.
All non-local calls that are charged on a per-minute basis will be routed through the V-Global Communications network.
Of course local calls and free calls such as 411, 911 and 800, 877, 866 and other toll-free number calls will continue to be provided by your local telephone company.
An V-Global Communications Long Distance Dialer is required for every phone that needs access to the V-Global Communications Long Distance service.
A single Dialer attached to a cordless phone base station with multiple cordless phones will also work fine. Otherwise, phones without a Dialer will not be able to access the V-Global Communications Long Distance Service.
If you have several Dialers using the same telephone number they will all share the same account and rate plan.
If you make a local toll call or any other long distance call, you will hear your current account balance prior to the call being connected.
You will not hear that message if you make a local (free) call or if the Dialer or the V-Global Communications network is not working properly.
Three-way calling is not available on V-Global Communications Long Distance service at this time.
Our service only works if you retain your local phone company service.
However, you have two choices for your current long distance provider: 1) cancel the service or 2) keep your existing service as a back up, but change your rate plan so that you are not charged with a monthly plan service fee and will only be charged on a "per call" basis if ever needed.
Most customers just cancel their existing service. You will need to contact your current long distance provider to make any changes. We are not able to do this for you.
The service is provided through V-Global Communications use of an advanced VoIP network to manage and route your calls with a standard telephone through the Long Distance Dialer.
No personal computer, broadband connections or additional software is required. Because your calls are not routed through the traditional Long Distance carriers, we avoid expensive routing costs and other charges.
V-Global Communications then passes those savings on to you, the customer.
No. All usage on your account will be charged to the registered credit card or debit card on your account.
You may view your monthly usage by visiting to the V-Global Communications website ( www.V-Global.net) and logging into your account.
Cash payments can also be made at any participating V-Global Communications retailer or authorized agent.
The V-Global Communications Long Distance Dialer can be purchased from authorized agents, over the internet at www.V-Global.net or by calling Customer Support at 866-788-2933. You will be asked to establish an account and provide the phone numbers you will be using with the service. If you're purchasing a Long Distance Dialer, you will need to configure your Dialer after you've received it. Simply plug the Dialer into the wall jack for the phone line registered and the Dialer will automatically complete the configuration process. This process takes between 8 to 12 minutes to complete. Once the set-up is complete you're ready to go.
Unplug your standard telephone or fax machine from the wall jack and plug in the V-Global Communications Long Distance Dialer.
The light on the Dialer will come on for up to 10 minutes while it automatically registers itself.
When the light goes "OUT", plug the phone into the empty jack on the Dialer and make calls.
Yes. Any voice or fax long distance or toll service will work with the V-Global service.
No. The purpose of the dialer is to provide low cost long distance service from a home or office phone.
Since the dialer is positioned between the phone and wall jack it makes it inconvenient to move from location to location.
The "On the Move" program is for accessing low cost long distance service while away from the home or office.
The "On the Move" service does not require a dialer and can be used from any phone.
Long distance rates when using the "On the move" program are the same low rates than when using the dialer.
Yes. Both the Long Distance Dialer and the "On the Move" program use the same low cost high quality VoIP network.
Both services can even be on the same account. The differences between them are how they are used.
The Dialer is for home and office use while the ÒOn the Move Ò program offers the convenience of accessing low cost long distance when away form the office or on your cell phone.
When using the "On the Move" program, the long distance rates are the same as the dialer rates.
Please visit our rates page for more detail on specific rates.
The dialer has a 90 day warranty from the date of purchase.
Telephone service in the U.S. is generally offered with three different pricing zones:
- Local Service - Usually a flat rate for unlimited calling within about a 12 mile radius
- Local Toll - The calls that are made within your telephone company's service area, but are outside of the Local Service area.
These calls are sometimes referred to as Local Long Distance or Intra-LATA calls, they are charged by the minute and they can be very expensive.
These charges show up on your local phone bill and are not carried by your long distance carrier of choice.
- Long Distance - All other calls not designated as Local Service or Local Toll calls.
These can include in-state, state-to-state and international calls.
V-Global Communications low cost service will automatically replace all expensive Local Toll and Long Distance calls all day, every day.
We use the same credit card security software that the leading e-commerce retailers and Internet service providers use.
Your credit card and personal data is securely encrypted and then transmitted over the Internet just like other similar quality services.
You can be assured that your data is safe.
V-Global Communications develops and represents telecommunications products in various distribution channels including retailers, agents, affinity groups, and online eCommerce sites.
In each channel V-Global Communications provides a turnkey product and service solution adapted to the unique needs of the distribution channel.
V-Global has been offering low cost high quality VoIP services for the past three years and before that was offering long distance services using traditional long distance networks.
We are unable to determine if your line is authorized to use the V-Global Communications network when your Caller ID is blocked.
Your Caller ID needs to be available in order to place calls over the V-Global Communications network.
Your Long Distance Dialer can be configured to unblock your caller ID on all long distance calls by entering a simple command.
This will ensure that you will receive the low long distance rates. In order to do this, pick up your handset, the light on the dialer will go on when the phone is "off-hook Then press # # # 3 2 1 # on your dial pad and replace the handset.
If you do not want your caller I D to be available on long distance calls or if you continue to receive this message after entering this command, please contact customer support.
We will not complete calls from your Number to 900, 976 and similar numbers for pay-per-call services.
Yes. An additional 65 cents per call will be applied.
Yes. When purchasing either a Long Distance Dialer or the On the Move program, you'll receive an Account Identification Number. This number also serves as your PIN number. To access V-Global Communications VoIP network from any phone not registered with your Account, simply dial our Toll-Free access number at 1-866-727-6982, enter your PIN when prompted, and dial your long distance number. An additional 2 cent per/minute applies when using the Toll-Free Access Number.
The V-Global Long Distance Service is a pre-paid service. You'll enjoy the best-availabe rates both domestically and abroad. You can add credit to your account in either $10-$20-$50-$75 or $100 increments. As you make long distance calls your account balance will be debited. You can also set-up auto-recharge, which allows your account to be automatically recharged. Once you're a customer, you can set-up this function by visiting your Account at www.V-Global.net.
A successful Dialer configuration is required before using the V-Global Communications long distance service. If not configured correctly, you will not hear a current account balance when accessing our VoIP network. A stuttering dial tone may also be heard. You can manually configure your Dialer by lifting the telephone handset for the number you've registered for the Dialer and dialing "###80-1-888-219-7485#." You will hear a series of dialing sounds that will go on for 8-12 minutes. Leave the handset off the hook until the line is silent signaling your Dialer has been successfully configured. You can then hang up and place your long distance call.
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