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V-Global 800 Calling Frequently Asked Questions

General Questions

How does your system work?
It's simple! Upon signup we will ask you for a phone number that you would like your toll free number directed to (your Ring-to), whether it be a cell, home, or office phone. There is no need to install a separate phone line - we coordinate everything for you! When someone calls your toll-free number, that call will instantly ring on your ring-to number and you'll pay a flat per minute fee when people call you. More ...

How long does it take to activate the number?
We generally have the activation completed within 3 business days but we can have it ready sooner if you need it quicker.

Routing & Service

Can other countries call my USA toll-free number?
1-800 phone numbers can be called from all 50 US states. Canada and Puerto Rico can call your toll free number also. Other countries (like the U.K., India, and Asia) have their own toll free exchanges such as 0-800 or 0-847 so they can not call a U.S. toll-free number just like the USA can not call theirs.

How many calls can I get at one time?
Your toll free number can accept as many calls as your ring-to number can handle. If your ring-to number has call waiting you will be able to accept more than one call at a time. If you don't have call waiting, excess calls may go into your voicemail.

Can I have the calls go to my cell phone?
Yes, we are one of the few companies that allow toll-free to cellular phone calls.

Can I have multiple toll free numbers ring on the same telephone line?
You can have as many toll free numbers as you want ring in to one line.

How can I change where my 800 numbers ring-to?
Just give us a call or log into your customer account online. It's free and easy to change your ring-to number.

How quickly does the new ring-to take effect?
No longer than an hour.

Can I have my 800 number ring to multiple phones?
Your toll free number can only ring in to one phone at a time, however, if your ring-to number has a call forwarding option your toll free number will work with that as well. Ask your local telephone carrier to install call forwarding for you and then your toll-free number can ring multiple lines (Average cost $4.95/mo)

Features

Is there a voicemail option?
Yes, you can use the voicemail on your ring-to number.

What number shows up on Caller ID when people call my 800 number?
Your toll free number will automatically unblock all callerID's who dial in on your toll free number. This is called ANI or Automatic Number Identification and will show the number of the person who is calling your toll free number.

Rate & Pricing

What are the rates?
Please view our rates page located here.

How does the bill work?
You can view your calls and charges on-line at any time. We will charge your credit/debit card an amount that you specify whenever your account balance falls to a low level, such as $1.00.

Can I change my CC info later?
Yes, you can change any of your account information by logging in to our customer account page.

Can I use someone else's CC#
As long as we have authorization from the card holder. We will need their information as well as yours.

Why are the instate rates higher?
Local carriers in specific areas can be more or less expensive depending on the area in which your ring-to number is located. Since they charge more to transmit a call to you, that cost is relayed back to you. The rate will not ever change, you will only be charged the instate and state-to-state rate that are quoted during signup.